Appointments can be made by ringing:

• Shaw Heath 426 9350
• Bramhall 426 9700

Appointments can be made by ringing the number above from 8.00 a.m. onwards. Urgent appointments will be given priority on the same day. Book well in advance if you wish to see one particular doctor.

Appointments are generally for 8-10 minutes, if you have more than one problem to discuss or you think that more time may be needed then you are at liberty to book a longer appointment.

PLEASE MAKE ONE APPOINTMENT FOR EACH PERSON WISHING TO BE SEEN

One appointment = one patient = one problem

We are working hard to provide easier access for patients who need to see a doctor.
If you book an appointment please keep it or cancel it.

Our standard appointment time is 10 minutes, if you have several problems to address or have a problem that will take longer than 10 minutes, please ask the receptionist to book a double appointment.

Please also understand that if you arrive with a list of various problems we may not be able to address them all at the first appointment

If you are unable to keep the appointment , please ensure that you cancel it in order for the time to be allocated to another patient. It is the responsibility of the patient to keep or cancel appointments.

Missed appointments cost the NHS many millions of pounds a year. In order to ensure equity amongst our patients if 3 appointments are missed and NOT cancelled in one calendar year the practice may remove you from its list.

Early Morning Appointments

We are now offering appointments between 7.30 and 8 AM on weekdays at Bramhall Park. These appointments must be pre booked. If you would like to book an appointment please contact reception.

Saturday Morning Surgery

We can offer pre booked appointments at our Shaw Heath surgery for working adults only who are unable to attend during normal surgery hours Monday to Friday. Please telephone your normal surgery to book your appointment. THIS IS NOT AN EMERGENCY SERVICE – MASTERCALL WILL STILL DEAL WITH ALL EMERGENCIES.

House Calls

Doctors are available for house calls for those who are too incapacitated and infirm to come to surgery.

Generally lack of transport is not a valid reason for a home visit. If you require a home visit this can be requested by phoning 480 2270.

PLEASE TELEPHONE BEFORE 10.30 A.M.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone Advice

If you wish to speak to a doctor on the telephone the receptionist can generally advise you of when the best time is to call.

This will usually be between 11.00-11.30 a.m. and 3.30-4.30 p.m.

The practice nurse may also be able to advise you on some medical matters.