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Noticeboard

Take the Friends & Family Test today! See the link on the right

We are using a third party company called Docmail to send out some of our invitation letters. They operate according to strict  IT security standards which are set by Government.  If you would prefer not to be contacted in this way please contact us

Our email address has changed to stoccg.enquiries@nhs.net

Are you worried about your memory?  Please follow this link which has a list of signs and symptoms and make an appointment NOW with your usual Doctor

http://www.alzheimers.org.uk/

Pictures of the Doctors are under the Practice Staff section

We are open on Saturday mornings alternating between Shaw Heath & Bramhall. Contact reception during the week to check we are open before making a journey if you are collecting a prescription etc

New section on the website called "Patient Comments"

Take your own BP at Bramhall Park. Click here for more information

The surgeries are both open from 8.00am until 6.30pm. After 6pm the telephones are transferred to voicemail where you can find details of our out of hours service

 

Confidentiality & How to complain

Confidentiality

padlocked_foldersWe respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you should never by asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please call our Practice Managers at Bramhall Park Medical Centre

Complaints

Should you have any problems with the personnel or service that you receive from the practice then we ask that you write to or speak to the Practice Manager

Patients can complain to NHS England

https://www.england.nhs.uk/contact-us/complaint/

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT

By email to: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

British Sign Language (BSL): If you use BSL, you can to talk to us via a video call to a BSL interpreter. Visit NHS England’s BSL Service.


If we are unable to resolve the problem, patients have the right to contact
Customer Helpline

Parliamentary and Health Service Ombudsman 0345 015 4033

8:30am - 5:30pm Monday - Friday



 
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