We respect your right to privacy and keep all your health information confidential and secure.
It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.
This information is only available to those involved in your care and you should never by asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please call our Practice Managers at Bramhall Park Medical Centre
Should you have any problems with the personnel or service that you receive from the practice then we ask that you write to or speak to the Practice Manager
Patients can complain to NHS England
By post to:
PO Box 16738
By email to: firstname.lastname@example.org
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
By telephone: 0300 311 22 33
British Sign Language (BSL): If you use BSL, you can to talk to us via a video call to a BSL interpreter. Visit NHS England’s BSL Service.
If we are unable to resolve the problem, patients have the right to contact
Parliamentary and Health Service Ombudsman 0345 015 4033
8:30am - 5:30pm Monday - Friday