This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Take the Friends & Family Test today! See the link on the right

We are using a third party company called Docmail to send out some of our invitation letters. They operate according to strict  IT security standards which are set by Government.  If you would prefer not to be contacted in this way please contact us

Our email address has changed to stoccg.enquiries@nhs.net

Are you worried about your memory?  Please follow this link which has a list of signs and symptoms and make an appointment NOW with your usual Doctor

http://www.alzheimers.org.uk/

Pictures of the Doctors are under the Practice Staff section

We are open on Saturday mornings alternating between Shaw Heath & Bramhall. Contact reception during the week to check we are open before making a journey if you are collecting a prescription etc

New section on the website called "Patient Comments"

Take your own BP at Bramhall Park. Click here for more information

The surgeries are both open from 8.00am until 6.30pm. After 6pm the telephones are transferred to voicemail where you can find details of our out of hours service

 

Practice Charter

                                                   DR ROONEY & PARTNERS

                                                      PRACTICE CHARTER

WHAT YOU SHOULD REASONABLY EXPECT FROM OUR PRACTICE /DOCTORS AND PRACTICE STAFF

 

*  You will be treated as an individual and be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.

 

*  Understanding and consenting to your treatment is paramount.  Your GP will discuss any treatments, if you have any further questions or concerns regarding your treatment the clinician will again be happy to discuss these with you, during or prior to your consultation. 

 

*  At times you will be requested to complete a consent form for treatments including minor surgery, immunisations amongst others.

 

*  Our practice team works together to provide the highest quality health care to our patients.

 

*  If, unfortunately problems arise and you feel the need to raise the matter formally, please ask our practice manager or doctor about our practice complaints procedure.

 

*  We are committed to giving you the best possible service. However this does rely on your co-operation with the systems we have in place.

 

*  If you have any comments, suggestions or concerns relating to our services, the practice, staff, contact the practice manager who will provide a timely response to them.

WHAT YOUR DOCTOR AND THE PRACTICE STAFF SHOULD REASONABLY EXPECT FROM YOU

 

*  We ask that you treat the doctor and the practice staff with the same courtesy and respect at all times.

 

*  When you need to see a doctor please try and attend in person wherever possible – Home visits take up much more of the doctors time. We would, therefore ask that you request a visit only when you are too ill to leave your home – not because you have problems with transport.

 

*  Please ask for a night visit only if you feel it cannot wait until morning surgery.

 

*  Please remember an appointment is for one person only. Please tell us if more than one person needs to be seen.

 

*  Please try to keep your appointment and give as much notice as possible if you are unable or no longer need attend.  If we can give the appointment to someone else it helps to keep the waiting times down.

 

*  Inform us of any change of address, personal circumstances or telephone numbers so we can offer you all our health services.

 

 

We are committed to good communications and providing a high standard of care.

Helpful suggestions are always welcome.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website