WHAT YOU SHOULD REASONABLY EXPECT FROM OUR PRACTICE /DOCTORS AND PRACTICE STAFF
You will be treated as an individual and be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
Understanding and consenting to your treatment is paramount. Your GP will discuss any treatments, if you have any further questions or concerns regarding your treatment the clinician will again be happy to discuss these with you, during or prior to your consultation.
At times you will be requested to complete a consent form for treatments including minor surgery, immunisations amongst others.
Our practice team works together to provide the highest quality health care to our patients.
If, unfortunately problems arise and you feel the need to raise the matter formally, please ask our practice manager or doctor about our practice complaints procedure.
We are committed to giving you the best possible service. However this does rely on your co-operation with the systems we have in place.
If you have any comments, suggestions or concerns relating to our services, the practice, staff, contact the practice manager who will provide a timely response to them.
WHAT YOUR DOCTOR AND THE PRACTICE STAFF SHOULD REASONABLY EXPECT FROM YOU
We ask that you treat the doctor and the practice staff with the same courtesy and respect at all times.
When you need to see a doctor please try and attend in person wherever possible – Home visits take up much more of the doctors time. We would, therefore ask that you request a visit only when you are too ill to leave your home – not because you have problems with transport.
Please ask for a night visit only if you feel it cannot wait until morning surgery.
Please remember an appointment is for one person only. Please tell us if more than one person needs to be seen.
Please try to keep your appointment and give as much notice as possible if you are unable or no longer need attend. If we can give the appointment to someone else it helps to keep the waiting times down.
Inform us of any change of address, personal circumstances or telephone numbers so we can offer you all our health services.